Important Update: Shipping Delays Due to Technical Issues

At Gemity Lab, we strive to provide a seamless and reliable shopping experience. However, we recently encountered a system crash that affected our order processing. While we have worked diligently to resolve the issue, some orders—particularly those from mainland USA—experienced unexpected delays.

What Happened?

Due to a technical malfunction in our processing system, a small portion of orders placed within the affected timeframe was not properly queued for shipping. While the majority of shipments went out as expected, some customers may have experienced delays of up to three weeks.

What Should You Do?

If your order was delayed and you have not yet received an update, we sincerely apologize for the inconvenience. We believe in treating our customers fairly and want to make things right. If your order was affected by this delay, please reach out to us so we can offer appropriate compensation.

How We’re Fixing It

We have fully restored our system and implemented safeguards to prevent this from happening again. Moving forward, our team is closely monitoring order fulfillment to ensure all shipments are processed without disruption.

Contact Us

If your order was delayed by three weeks or more, please email us at info@gemitylab.com with your order details, and we will work to provide a fair resolution.

We appreciate your patience and support as we resolve this issue. Thank you for choosing Gemity Lab, and we look forward to continuing to serve you with excellence.